Frequently Asked Questions

Do I need to bring anything? How should I prepare?

You don't need to bring anything – we provide everything! For the best experience and for mutual hygiene, please arrive freshly showered. (After bathing or using the sauna in Zalakaros, it is especially important to rinse off the thermal water, chlorine and sunscreen, so that the oils and balms can be properly absorbed by your skin.)

For traditional Thai massage, we provide comfortable, loose cotton clothing for you to change into.

Oil and balm massages are performed with you undressed down to your underwear and covered with a soft cotton sheet.

Can I decide on the type of massage on site?

Yes, absolutely! When booking, you only need to choose the duration (30, 45, 60, 90 or 120 minutes). When you arrive, you'll discuss with Utsa in person what your body needs, and you can choose the type of massage or your own MIX combination on the spot.

Will traditional Thai massage hurt?

Causing pain is not the goal at all! Although Thai massage includes deeper and more intense stretches than an average Swedish massage, we always adjust the pressure to your needs and your pain threshold. Feel free to tell us during the treatment if you would like gentler or firmer pressure.

Is it better to come before or after bathing or the sauna in Zalakaros?

We especially recommend a massage after bathing and the sauna. The warm thermal water and the steam soften the muscles and warm up the joints, so the healing techniques of Thai massage work much more deeply and feel even more relaxing.

How early should I arrive before my appointment?

Please arrive 5–10 minutes before your appointment, so that you can change in peace and tune in to relaxation – and so that getting ready doesn't take minutes away from your booked massage time.

What should I do if something comes up and I need to cancel my appointment?

Unexpected things can of course happen. If you would like to change or cancel your booking, please let us know at least 24 hours before your treatment by phone, email or WhatsApp, so that we can offer the slot to someone else.

What payment options are available at the salon?

You can pay on site by cash, bank card or even with your mobile phone (contactless payment).